Order Processing
- Orders are processed within 1-3 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Delivery Time
- We offer standard and expedited shipping options.
- Estimated delivery times vary based on your location and selected shipping method.
- Once your order is shipped, you will receive a tracking number.
Shipping Fees
- Shipping fees are calculated at checkout based on weight, size, and destination.
- Free shipping may be available for qualifying orders.
International Shipping
- We currently ship to select international destinations.
- Additional customs fees or taxes may apply based on your country’s regulations.
2. Return Policy
Eligibility for Returns
- Returns are accepted within 14 days of delivery.
- Items must be in their original condition, unused, and with all original packaging.
- Certain items, such as final sale or perishable goods, are not eligible for return.
Return Process
- To initiate a return, contact us at info@piedroyal.com with your order details.
- Once approved, you will receive return instructions and a return shipping address.
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
Refunds
- Refunds are processed within 5-7 business days after receiving and inspecting the returned item.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable.
Exchanges
- If you received a defective or incorrect item, contact us for an exchange.
- Exchanges are subject to product availability.
3. Contact Us
For any questions regarding our Shipping and Return Policy, please contact us at: Pied Royal King INC
8740 165TH Street Apt 6C, Queens, NY 11432
Phone: (929) 328-9486
Email: info@piedroyal.com